The Views of Victims and Survivors
Avon & Somerset Police and Crime Commissioner’s Draft Commissioning Intentions for Victim Services
Task
In line with the ending of contracting arrangements in March 2019, the Avon & Somerset Office for the Police and Crime Commissioner was responsible for considering what services should be implemented from April 2019 onwards. TONIC was asked to conduct research that would allow local victims and survivors of crime and anti-social behaviour to shape the future of victim services by commenting on the draft commissioning intentions.
TONIC’s Approach
TONIC ran an online and paper survey for victims and survivors that focused on current services, personal experiences, and ideas on how future services should be shaped. Participants were also able to comment on a summary of the draft commissioning intentions. The surveys were promoted through social media, relevant local services, and targeted online adverts. Partner agencies and the police also encouraged victims and survivors to engage with the research.
In total, over 600 local victims and survivors took part in this project. Of this number, 573 participated in the survey and 30 took part in qualitative interviews. Demographically, 58% of respondents were female, 40% were male and 96% were aged between 18 and 64. Within this group, 49% had been a victim of a crime more than 12 months ago and 66% had reported the incidents to the police. The reasons given for not reporting a crime included not believing reporting would result in conviction and having a previously unsatisfactory response from the police.
Outcome
Using the survey and interview responses, TONIC produced a comprehensive report detailing the key findings to provide recommendations on how to shape future services to the commissioner.
Many respondents identified wanting better communication from the police after reporting or experiencing a crime. Regarding support services, there was a common theme of needing emotional/mental health support and an emphasis on creating safe spaces for victims.
A further key theme that emerged was that respondents felt that services should be encouraged to work together through joint working processes and better communication.