North Wales IDVA Service Review 2026

Task

Supporting victims and tackling violence against women and girls is a key priority for the Police and Crime Commissioner (PCC) in North Wales, which is reflected within the latest Police and Crime Plan (2025-28). To ensure victims have access to an appropriate range of support services, including specialist provision, the PCC introduced the regional Independent Domestic Violence Adviser (IDVA) service in 2020. The regional IDVA service provides dedicated support to high‑risk victims of domestic abuse. IDVAs act as specialist advocates for survivors navigating the criminal justice system, offering personalised risk assessment, safety planning, and both emotional and practical support to help ensure their safety and wellbeing. 

In 2026, the PCC commissioned TONIC to undertake an independent review of the current IDVA provision in North Wales, with a focus on exploring current demand; service accessibility, effectiveness and efficiency; identifying unmet need and understanding pressure points which are increasing demand. The aim of the review was to provide the OPCC with evidence-based recommendations that inform future commissioning decisions, including around the future design and model, to ensure value for money is protected and commissioned services remain robust, sustainable, and reflective of local need.   f

Our Approach

This service review employed a mixed-methods design to generate both quantitative and qualitative evidence, enabling a comprehensive understanding of survivor experiences, service provision, and any areas of unmet need. The following methods were used to collect a broad range of data to inform the service review: 

  • Literature summary 

  • Service activity data analysis 

  • Feedback form  

  • In-depth interviews and focus groups  

  • Case file reviews 

  • Comparison with most similar force group areas 

In total, TONIC engaged with 74 participants. This included 32 survivors of domestic abuse (of which 13 engaged in an interview and 19 completed feedback forms), 20 DASU staff members and 22 external stakeholders. 

Outcome

Overall, the review found that the IDVA provider delivers an effective, high-quality service that survivors value greatly. The service was also identified as offering strong value for money. However, it was also shown that rising demand, more complex needs and high caseloads are putting staff under pressure.

TONIC presented the findings and analysis in detail in a written report, and set out 16 recommendations for the OPCC, service provider and external professionals and agencies to help keep the service safe and sustainable.